Managing price match records

Creating price match for a product
You can create price match records for products so that you can apply the price match to order lines in an order easily.
Searching for a price match record
When customers want a price match, they usually call and refer to the product and the competitor store where they found the product at a cheaper price. The user can look through the system to see whether a price match exists for the product and whether the price match is approved by the management or not.
Viewing price match details
You can view the details of a price match record and modify the details if required.
Matching a product's price
A customer might sometimes find that a product is available at a cheaper price with a different retailer. In such situations, the call center associate can investigate the customer's claims and do the necessary price match.
Creating a competitor
You must create a competitor before you can create a price match.
Searching for a competitor
You can search for a competitor.
Viewing competitor details
You can view, modify, and save the changes to a competitor record.

Parent topic: Reference