Searching for a price match record

When customers want a price match, they usually call and refer to the product and the competitor store where they found the product at a cheaper price. The user can look through the system to see whether a price match exists for the product and whether the price match is approved by the management or not.

1. Log on to Sterling™ Call Center. The Home page opens.
2. In the Related Tasks panel, click Price Match Search. The Price Match Search screen opens.
   If you have access to multiple enterprises, you can select the appropriate enterprise for which the price match record is created.
3. In the Product ID field, enter the identifier of the product for which you want to match the competitor's price.
4. In the Competitor field, select the competitor whose price you want to match for the current product. The competitor list is populated based on the enterprise that is selected or the logged in user's enterprise.
   You can also search based on the status and expiration dates of the price match record.
5. Click Search.

   If the search results in a single price match record, the Manage Price Match screen opens. If the search results in multiple price match records, the list of records that match the search criteria is displayed. Double-click the price match record that you want to view.