Creating an alert queue

You can define alert queues that can be used to group related alerts. Users can subscribe to one or more queues and can process alerts from their subscribed queues.

1. From the tree in the application rules side panel, choose Queue Management. The Queue Search window displays in the work area.
2. Choose the Create New icon. The Queue Details window displays.
3. Enter information in the applicable fields. Refer to the following table for field value descriptions.

   Table 1. Queue details window.

   Queue details field value descriptions

   Field	Description
   Queue ID	Enter a unique identifier for the queue.
   Queue Name	Enter the name of the queue.
   Queue Description	Enter a brief description of the queue.
   Queue Group	Enter the group this queue is a part of.
   Queue Priority	Enter a numerical priority for the queue with 1 being the highest and 0 being no priority. This is used to identify a queue's importance in the business environment.
   Audit Queue	Select Audit Queue if you want to audit the alerts coming into the queue and how they are resolved.

   Note: The Exception Monitor has to be running in the background for the above configuration to work.