Suspending or resuming a payment method

Sometimes, a customer may decide not to pay by using a payment method that is already associated with the order. If the payment method is already charged, you cannot remove the payment method. Instead, you can suspend the payment method and resume it later, if required.

1. Log on to the Sterling™ Call Center. The Home page opens.
2. Go to the Payment Confirmation screen in one of the following ways:
   • If you are creating an order, follow the order creation wizard.
   • If you are modifying a draft order, search the order, and follow the order creation wizard.
   • If you are modifying a confirmed order, search the order. In the Order Summary screen, use the appropriate related task.
3. Click Remove corresponding to the appropriate payment method. The payment method is suspended.
   If you want to resume the payment method, click Resume.

   A suspended payment method must be resumed before you modify or remove it.

   For example, customers might get an extended expiration date and might want to update this information before they pay for the order. In such cases, the user can suspend the payment method, update the expiration date, and then resume the payment method.

   Note: If the payment method is not charged, deleting a payment method removes it from the order. If the payment method is charged, deleting a payment method suspends it.