Viewing return order summary

You can view the details of a return order and use the information to answer customer queries that are related to refunds appropriately.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Go to the Return Summary screen by doing one of the following steps:
   • In the Returns panel, enter the appropriate details, and click Find Return.
   • In the Related Tasks panel, click Return Search. The Return Search screen opens. Enter the appropriate details and click Search.

   If the search results in a single order, the Return Summary screen opens. If the search results in multiple return orders, a list of orders is displayed. Select the return order that you want to view.

   You can view the primary information such as the return order creation date, return order total, applicable refund amount, "refund to" and "return from" addresses.

   In the Return Lines tab, you can view the order lines of the return order.

   In the Notes tab, you can view, add, and filter notes.

   In the Exchange Orders tab, you can view the exchange orders that are created from the return order.