Customers might need a breakup of the order total in terms
of adjustments, charges, and taxes. In such situations, you can view
the order pricing summary.
Procedure
-
Log on to Sterling™ Call Center. The Home page
opens.
- Go to the Order Summary screen in
one of the following ways:
- In the Order panel, enter the appropriate
details, and click Find Order.
- In the Related Tasks panel, click Order
Search. The Order Search screen opens.
Enter the appropriate details and click Search.
If the search results in a single order, the Order
Summary screen opens. If the search results in multiple
orders, a list of orders is displayed. Select the order that you want
to view.
- Click the link that displays the order total. The Order
Pricing Summary window opens.
On the
Order
Pricing Summary window, you can view the following details:
- Order lines in the order. Click an order line to view the charges,
adjustments, and the line total for the order line.
- Header Summary: Adjustments and discounts that are applied at
the header level.
- Pricing Summary: You can view the subtotal, adjustments, charges,
taxes, and the order total.