Searching for an order

You can search for an order by using attributes such as the order number, status, age, creation date, and so on.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Search for the order in one of the following ways:
   • In the Order panel, enter the appropriate details, and click Find Order.
   • In the Related Tasks panel, click Order Search. The Order Search screen opens. Enter the appropriate details and click Search.

   If the search results in a single order, the Order Summary screen opens. If the search results in multiple orders, a list of orders is displayed. Select the order that you want to view.