Performing return order search

You can search for the correct return order to answer customer queries that refer to the status of products that are returned and refunds appropriately.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Search for a return order by doing one of the following steps:
   • In the Returns panel, enter the appropriate details, and click Find Return.
   • In the Related Tasks panel, click Return Search. The Return Search screen opens. Enter the appropriate details and click Search.

   If the search results in a single order, the Return Summary screen opens. If the search results in multiple return orders, a list of orders is displayed. Select the return order that you want to view.