Changing gift options

If a customer wants to order a product as gift, you can mark the product as gift, gift wrap the product, or add a gift message. You can also choose to mark a gift product as non-gift.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Go to the Order Summary screen by doing one of the following steps:
   • In the Order panel, enter the appropriate details, and click Find Order.
   • Under Related Tasks, click Order Search. The Order Search screen opens. Enter the appropriate details and click Search.

   If the search results in a single order, the Order Summary screen opens. If the search results in multiple orders, a list of orders is displayed. Select the order that you want to view.

3. In the Related Tasks panel, click Change Gift Options. The Change Gift Options screen opens.
4. Select the order lines for which you want to change the gift options.
   Note: The gift options are applied to selected lines with appropriate permissions.
5. Select Gift this product to mark the selected products as gift and enable other gift options.
   • In the Gift message field, enter or modify the message to be included with the gift.
   • Select Gift wrap this product to include the gift in a gift wrap.
6. Click Apply. The gift options are applied to the products.
   To indicate that the gift options are applied to the products, relevant icons are shown for the selected order lines.

   • If the store that sells the product does not support gift wrapping, the gift wrap option is not applied.
   • If the product does not support gift wrapping, the gift wrap option is not applied.
7. Click Next to save the changes. The Payment Confirmation screen is displayed.
8. Capture any additional amount that is required to confirm the order and then click Confirm. The Order Summary screen is displayed.