Adding return order notes

You can add a note to capture important information that is associated with the return order for various purposes. By using the note, you can contact a customer to follow up an issue. You can use the note for internal communication or to work on a high priority issue.

1. Log on to Application Server. The Home page opens.
2. Navigate to the Return Summary screen in one of the following ways:
   • In the Returns panel, enter the appropriate details, and click Find Return.
   • Under Related Tasks, click Return Search. The Return Search screen opens. Enter the appropriate details and click Search.

   If the search results in a single order, the Return Summary screen opens. If the search results in multiple return orders, a list of orders is displayed. Select the return order that you want to view.

3. Click the Notes tab. The existing notes are displayed.
4. Click Add Note. The fields necessary to add a note are displayed.
5. From the Note Type list, select the reason for adding the note.
6. In the Note text box, enter the content of the note.
   Additionally, you can perform the following steps as part of adding the note:

   • If you are creating the note to contact the customer for an issue, select a contact type and enter the appropriate contact details.
   • Based on whether you are creating the note to work on a high priority issue or for internal purposes, select an appropriate option.
   • If you want to capture the customer satisfaction for an activity, select an appropriate customer satisfaction indicator.
7. Click Save. The saved note is displayed.