Troubleshooting errors
You can view the description and cause of any error raised in Sterling™ Order Management System Software, as well as the actions to troubleshoot it.
About this task
To view the Sterling Order Management System Software system error descriptions:
Procedure
- From the menu bar, choose Help > Troubleshooting. The Error Search window displays.
- Enter the applicable search criteria and choose the Search icon. A list of error codes and their descriptions display.
- Choose the Details icon to view the cause of the error and action to troubleshoot it.