Search for users

A call center user must be able to search for other users in an enterprise to do tasks such as assigning alerts.

Solution

The following section describes APIs, user exits, services, and other components.

A user must search the required user record to be able to modify it. The "User Search" related task on the home page can be used to search a user. When the User Search screen loads, the following APIs are called:

The getOrganizationList API is called to populate the enterprise list.
The getQueryTypeList API is called to retrieve the query types for string fields.

When the User Search screen loads, the WCCGetOrderByList service is called to populate the sort options in the list. The user can sort the search results by selecting an option in the "Order By" list.

To perform a search, the user can select the enterprise to which the user belongs to, and enter or select information in the appropriate fields such as Login, User name starts with, and Status. When the user performs a search, the getUserList API is called to list the user records that match the search criteria. The user can select a record to view the details. The getUserHierarchy API is called to display the details of the selected user.

Implementation

The following section describes the rules that you must configure.

Searching users is a permission controlled task. For information about administering user group permissions, see Administering user group permissions.

For more information about the APIs, see the Javadoc.

End-user impact

None.