Manage users
Call center leads may want to modify the details of other users. In such situations, they must be able to search the appropriate user record and modify the required details.
Solution
The following section describes APIs, user exits, services, and other components.
A
user must first search the required user record to be able to modify
it. The "User Search" related task on the home page can be used to
search a user. When the user does a search, the getUserList API
is called to list the user records that match the given search criteria.
The user can select the record that must be modified. The getUserHierarchy API
is called to display the details of the selected user on the Manage
User screen. The details include the user's primary information,
assigned roles, and queue assignments. This screen is identical to
the Create User screen.
The user's Login
ID and Organization cannot be modified. However, the user can add
or edit contact information, user roles, and queue assignments. When
the user chooses to add or edit an address, the Contact
Information window is displayed. The user can enter the
details and save the information. The address capture panel is reused
to capture the actual mailing address portion of the contact information.
The logic used in the address capture panel handles all globalization
and custom fields. The email address that is initially entered for
the user is updated in the contact information. The contact information
is passed in the ContactPersonInfo element while
saving the user record.
When the user confirms the changes,
the modifyUserHierarchy API is called to save the
user record.
Implementation
The following section describes the rules that you must configure.
Managing users is a permission controlled task. For information about administering user group permissions, see Administering user group permissions.
For more information about the APIs, see the Javadoc.
End-user impact
None.