Legacy platform

Localize the factory setup data

Factory setup data includes configuration data, product descriptions, and so on. The database can be localized to store values in a language-specific format. After you localize the factory setup data, you must load this data into the database so that the applications can show the localized data on the user interface.

The IBM® Sterling™ Call Center application allows you to localize the factory default XML and user-configured attributes for multiple locales. For more information about localizing the data for a multi-language installation, see Localizing Foundation.

To load the factory setup data with localized custom literals:
  • Run the LocalizedStringReconciler tool in IMPORT mode from the <INSTALL_DIR>/bin directory:
  • Windows
    .\sci_ant.cmd -f localizedstringreconciler.xml import
-Dbasefilename=isccsliterals2translate
-Dsrc=<INSTALL_DIR>\repository\factorysetup\isccs\XMLS
  • UNIXLINUX
    ./sci_ant.sh -f localizedstringreconciler.xml import
-Dbasefilename=isccsliterals2translate
-Dsrc=<INSTALL_DIR>/repository/factorysetup/isccs/XMLS

<INSTALL_DIR> refers to the installation directory. The default value for the basefilename parameter is isccsliterals2translate.

For example, to import translations for the IBM Sterling Call Center language pack, the base file is isccsliterals2translate. The base file is derived from the xx_XX_isccsliterals2translate_yy_YY.properties file. The Localized String Reconciler tool takes the values specified in the following file:

<from_language>_<from_country>_<basefilename>_<to_language>_<to_country>.properties

... from the following directory...

<INSTALL_DIR>\repository\factorysetup\isccs\XMLS\<language>_<country>

... and inserts into the database..

Example: To translate from English to Spanish, the properties file can be named as en_US_isccsliterals2translate_es_ES.properties.