What's new
To meet your business needs, IBM® Sterling™ Call Center introduces important new features and enhancements.
Integration with IBM Sterling Omni-Configurator
The application is integrated with IBM Sterling Omni-Configurator to allow customers to purchase products which can be configured to suit their needs.
- Ability to configure a configurable bundle product and add it to the order.
- Ability to add a preconfigured bundle product to the order.
- Ability to reconfigure a preconfigured bundle product and add it to the order.
- Ability to change product configuration after an order is confirmed.
Embedding Sterling Call Center in other applications
You can embed Sterling Call Center screens in external applications.
By default, the application provides URLs to launch Order Summary, Return Summary, Shipment Tracking, and Business Customer Details screens with a given set of parameters in the form of a request URL. Other screens of Sterling Call Center application can also be launched externally with custom implementation. Learn more...
Stack upgrade
Blind returns
The application is enhanced with the ability to create a return order without order information. A customer may want to return a product but cannot provide the associated order information to the CSR for some reason, say a loss of receipt. In such situations, the CSR can create a return order with just the product and customer details. Learn more...
Delivery instructions
The Work Order Appointments screen is enhanced with the capability to add, modify or delete any special delivery instructions associated with a product. Learn more...
Miscellaneous enhancements
- The Order Line Summary and Shipment Tracking screens are enhanced to provide the ship node details.
- The Return Order Summary and Return Line Summary screens are enhanced to launch the Apply Holds and Resolve Holds related tasks.