Troubleshooting and support

Generating a HAR file for troubleshooting
The HTTP Archive (HAR) file is used to investigate issues for any web application. The HAR file tracks each resource that is loaded by the browser.
Understanding serviceability
As an application support user, you must be able to diagnose and troubleshoot issues in the application by using the logs that are generated at the server side and the client side.
Traceability
Tracing a component is useful when you want more information about a component while the application is running.

Parent topic: IBM Sterling Call Center (legacy)