Reference

This section describes the tasks that can be performed by a Call Center representative.

Logging in to the application
You can log in to Application Server from the login page.
Understand the common user interface elements
To get the most out of Sterling Call Center, it is important to understand the user interface elements of the application.
Order line icons used in user interface
This page helps you understand the order line icons that are used in the IBM Sterling Call Center application.
Creating orders
Managing orders
Managing products
Managing payments
Managing alerts
Managing return orders
Managing users
Managing price match records
Managing customers
Sterling Call Center enables you to create customers and select customers preferences. It also enables to manage customer details, addresses and notes.

Parent topic: IBM Sterling Call Center (legacy)