Deploying the enterprise archive (EAR) on JBoss

Sterling™ Call Center

• Deploy different customizations of the same or different versions of the application, or
• Deploy different versions of the same application

Multiple EARs or context roots require additional memory for the application server JVM. Testing has shown that the deployment of a second IBM® EAR file requires 2.5 - 3.5 times the memory of a single EAR. Supporting two deployments may require up to 2.5 GB of heap space and 1.2 GB of permanent space.

During installation, you can use JVM-specific arguments in your Sandbox.cfg file, such as ADDITIONAL_ANT_JAVA_TASK_ARGS and ADDITIONAL_ANT_COMPILER_TASK_ARGS, to avoid out-of-memory errors.

Deploy your newly created smcfs.ear file as described in your application server documentation, using the deployEARJboss.xml ant script.

1. Stop the application server.
2. Copy the ear file to the deployment directory on the application server (the JBoss installation directory is <servername>/deploy).
3. Restart the application server.
4. Log in.

To verify the Sterling Call Center

1. Restart your application server.
2. Start Internet Explorer.
3. To access the Application Console:
   1. Access http://<hostname>:<port>/smcfs/console/login.jsp.
   2. When prompted, enter your Login ID and Password.
4. To access Sterling Business Center:
   1. Access the Sterling Business Center login page by setting the enterprise appropriately.
   2. When prompted, enter your Login ID and Password.