Download document
The Download Document lists the components of Sterling™ Call Center that you can download from Passport Advantage.
This document also provides detailed instructions on how to search for the image by its part number, download, and assemble the Sterling Call Center components.
Sterling Call Center requires a tiered environment by using a combination of the application server, web server, and database server software. Install Sterling Call Center in a test environment, configure as needed for your business, and deploy it in a production environment. Sterling Call Center includes several solutions. Therefore, plan the installation by considering your deployment and security architecture, performance needs, and any requirements for high availability.
- Prerequisite software:
- IBM® Sterling Order Management System Software
- Base software:
- IBM Sterling Order Management System Software
- Additional components based on your licensing agreement:
- IBM Cognos Analytics Server
For more information about the space requirements, see System requirements.
Sterling Call Center eAssemblies
Sterling Call Center comprises of multiple offerings such as Professional and Enterprise. Each edition of Sterling Call Center is an offering. Each offering is logically divided into subpackages called electronic assemblies, or eAssemblies.
An eAssembly is a group of software that is devoted to a particular platform or environment. Each eAssembly contains the individual product images for that environment, called parts. Which parts you need depends on your usage and configuration choices.
Downloading and assembling the product
- Use your license key and access Passport Advantage.
- Log in and find downloads and media that you purchased.
- From Download finder options, select the Find by part number search option.
- Search for the image by its part number, and download the required parts.
- Unpack each part to a single temporary directory on your local machine.
- Install the Sterling Call Center software. For more information , see Overview of Sterling Call Center installation.
Sterling Call Center Multiplatform Multilingual eAssembly
The following table summarizes the parts that are available in Sterling Call Center Multiplatform Multilingual eAssembly for download.
| Title of the part to download | Number of the eAssembly to download | Number of the part to download | Notes |
| Sterling Call Center V10.0 Multiplatform Multilingual eAssembly | CJ49LML | CNVY2ML |
Cognos Assembly
| Title of the part to download | Number of the eAssembly to download | Number of the part to download |
| IBM Cognos Analytics 11.0.13 for Sterling V10.0 Multilingual Multiplatform | CJ66DML | |
| IBM Cognos Analytics Server Ltd Use 11.0.13 AIX Multilingual | CJ66DML | CNV2QML |
| IBM Cognos Analytics Server Ltd Use 11.0.13 Linux on System p Multilingual | CJ66DML | CNV2RML |
| IBM Cognos Analytics Server Ltd Use 11.0.13 Linux on System p LE Multilingual | CJ66DML | CNV2SML |
| IBM Cognos Analytics Server Ltd Use 11.0.13 Linux x86 Multilingual | CJ66DML | CNV2UML |
| IBM Cognos Analytics Server Ltd Use 11.0.13 Microsoft Windows Multilingual | CJ66DML | CNV2WML |
| IBM Cognos Analytics Samples 11.0.13 AIX Multilingual | CJ66DML | CNV2FML |
| IBM Cognos Analytics Samples 11.0.13 Linux on System p Multilingual | CJ66DML | CNV2GML |
| IBM Cognos Analytics Samples 11.0.13 Linux on System p LE Multilingual | CJ66DML | CNV2HML |
| IBM Cognos Analytics Samples 11.0.13 Linux x86 Multilingual | CJ66DML | CNV2JML |
| IBM Cognos Analytics Samples 11.0.13 Microsoft Windows Multilingual | CJ66DML | CNV2LML |
| IBM Cognos Cube Designer 11.0.13 Microsoft Windows Multilingual | CJ66DML | CNV2MML |
| IBM Cognos Framework Manager 11.0.13 Microsoft Windows Multilingual | CJ66DML | CNV2EML |
| IBM Cognos Dynamic Query Analyzer 11.0.13 Linux x86-64 Multilingual | CJ66DML | CNV2NML |
| IBM Cognos Dynamic Query Analyzer 11.0.13 Windows Multilingual | CJ66DML | CNV2PML |