Configuring templates

The XSL components are used to convert the output XMLs into HTML messages that are sent to the customers through the email components of the services. By default, the names of all the XSL files are provided by the application with a sample extension. Copy these to create a new XSL file without the.sample extension, customize your XSL files as needed, and update the Template Name field of the E-mail Sender components of the relevant services.

The following XSLs are used as templates for the email components in the default implementation of this feature:

• <INSTALL_DIR>/repository/xapi/template/merged/email/ycd/YCD_FTC_First_Delay_notification.xsl.sample: This XSL formats the HTML message that is sent by e-mail to the customer to inform them that the order has been delayed for the first time.
• <INSTALL_DIR>/repository/xapi/template/merged/email/ycd/YCD_FTC_Delay_Notification.xsl.sample: This XSL formats the HTML message that is sent by email to the customer to inform them that the order has been delayed again.
• <INSTALL_DIR>/repository/xapi/template/merged/email/ycd/YCD_FTC_Indefinite_Notification.xsl.sample: This XSL formats the HTML message that is sent by e-mail to the customer to inform them that the order will be delayed and a new date cannot be determined.
• <INSTALL_DIR>/repository/xapi/template/merged/exception_console/YCD_CancelOrderNotification.xsl.sample: This XSL formats the HTML message that is sent to the user so that they can inform the customer of the auto cancellation alert if they do not have an e-mail address.

You can save it to another directory, but using the standard directory structure that is supplied by the Sterling™ Order Management System Software helps ensure consistency.