Assigning an alert to a queue

You can assign an alert to a queue so that a user who is subscribed to the queue can receive all the alerts that are assigned to the queue.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Go to the Manage Alert screen by doing the following steps:
   1. In the Related Tasks panel, click Alert Search. The Alert Search screen opens.
   2. In the Alert Search Criteria panel, enter the details necessary to search the alert, and click Search. If your search results in a single alert, the alert details are displayed. If your search returns in multiple alerts, the list of alerts is displayed. Select the alert to view its details.
3. Click the Search icon corresponding to the Assigned To User field. The Find User window opens.
4. In the User Search Criteria panel, enter the appropriate details, and click Search.
5. In the Search Results panel, select a user, and click Select. The alert is assigned to the user.
6. Click Confirm to save the changes to the alert.