Sample customization scenarios
IBM® Sterling™ Call Center enables you to perform customizations to suite your
business needs. Sample customization scenarios are listed in this topic.
Customizing the order search criteria screen Order Search screen by adding a text widget that maps to the OrderName attribute in the search criteria. Adding a text field with custom validation on the create consumer screen text field in any screen, and validate that the text field does not contain special characters. For example, if you enter abc@, the custom validation method is called and an appropriate error message is displayed.Adding the view shipment status hyperlink to access an external system View shipment status hyperlink in the Shipment Tracking screen. On clicking this link, users can track the shipment status in the specified external system.Adding the personalization options screen within the Order Entry wizard Order Entry wizard. For example, you can create a custom Personalization Options screen and add it in the Order Entry wizard before Payment Confirmation screen.Replacing the payment confirmation screen within the Order Entry wizard Order Entry wizard. For example, you can replace the Payment Confirmation screen and replace the existing Payment Confirmation screen with your custom screen.Opening the Order summary screen as a shared task Customizing the add products screen Creating the view personalization options related task View Personalization Options related task in the Order Summary screen. On clicking this related task, the user can view the personalization options.Extending mashup calls on the order search criteria panel of the order search screen getHoldTypeList mashup call (pre-command) on the order search criteria panel of the Order Search Criteria screen to add more inputs to the getHoldTypeList API.Enabling formatting for phone number fields
