Legacy platform

Basic configurations

This section describes the basic configurations that you need to perform before configuring the application.

Configuring properties
Property files contain properties that control the operation of IBM® Sterling Order Management System Software.
Time-triggered transaction reference
Understanding channel applications manager layout
The Channel Applications Manager is a graphical user interface that you can use to configure different aspects of the IBM Sterling Order Management System Software. The different configurations are defined by logical groupings that can be accessed from the Channel Applications Manager's main screen.
Access the channel applications manager
This topic describes how to access the Channel Applications Manager.
Starting the applications manager
This topic describes how to launch the Applications Manager.
Configuring an enterprise profile
IBM Sterling Call Center enables you create and modify an organization and also define enterprise attributes.
Configuring initial system setup
IBM Sterling Call Center enables you to define units of measures, installation rules and other properties.
Managing supply chain network model
IBM Sterling Call Center enables you to define shipping node, store, carriers and vendors and also configure the network fulfillment model.
Managing products and categories
Defining customers
IBM Sterling Call Center enables you to define customers and configure customer rules and payment methods.
Configuring order promising rules
IBM Sterling Call Center enables you to define sourcing configuration, fulfillment types, order sourcing classification, scheduling rules and distribution groups. It also enables you to transfer rules and do other tasks related to order promising rules.
Configuring payment handling
Configuring order administration
Configuring outbound logistics
IBM Sterling Call Center enables you to define carrier, carrier services, types of routing guidelines, outbound constraints and shipment modes.
Configuring order fulfillment process
You can configure transactions, statuses, pipelines, and services associated with the order fulfillment process.
Shipments: process type pipeline configuration
A process type pipeline is a series of transactions and statuses that guide document types, such as a Sales Order, through a predefined process.
Configuring return fulfillment process
Receipt specific components: process type pipeline configuration
A process type pipeline is a series of transactions and statuses that guide document types, such as a Sales Order, through a predefined process.
Order fulfillment: defining milestones
You can configure applicable statuses in a process type to be milestones.
Defining order monitoring events
You can define your own monitoring events for the fulfillment process of a sales order.
Defining milestones for returns
You can define milestones for the fulfillment process of a return order.
Defining monitoring events for returns
You can define monitoring events for the fulfillment process of a return order.
Configuring transactions and events for inventory, item, and UI
As an advanced configuration, you can configure transactions, events, and services associated to miscellaneous processes, including inventory, item, and UI related processes.
Configuring document types and process types
As an advanced configuration, you can configure document types and their corresponding process types.
Configuring inventory rules
Inventory business rules are used to set up rules and common codes used for product item availability calculations and inventory handling in Sterling Order Management System Software.
Configuring return administration
Configuring alert management rules
IBM Sterling Call Center enables you to create, modify and delete an alert type and define an alert queue.
Configuring user security
Security must be set up to allow users access to the actions, views, and data within the user interface of the Application Console and the Applications Manager. A user’s access is limited to only those to which they have permission and data security rights.
Configuring system administration
Defining region schemas
A region schema is the complete hierarchical set of regions that define a given geography.
Extending and customizing the application
IBM Sterling Call Center enables you to define menu items, extended application resources, custom common code types and values, and costume error codes.
Configuring reship rules

Parent topic: Basic configuration