Extending and customizing the application

IBM® Sterling™ Call Center enables you to define menu items, extended application resources, custom common code types and values, and costume error codes.

Managing a base transaction's user exits
User exits are Java™ interfaces which can be implemented for creating custom logic components. Once implemented, they must be configured so that the Sterling Order Management System Software transactions can invoke them to perform the necessary logic at runtime.
Defining menu items
The menu hierarchy contains a list of all possible menu items you can provide to a user. You can create, modify, and delete menu items.
Defining extended application resources
You can define new resources that you can use to enable your extended components that are permission-controlled. When you create a resource, you can grant or revoke permission to this resource through the user role configuration.
Defining custom common code types
Common codes are values that enable a user to choose from a list of options rather than having to enter the data manually.
Defining custom common code values
IBM Sterling Call Center enables you to add, modify and delete value of a custom common code.
Defining custom error codes
You can define custom error codes and the descriptions to be used along with the default error codes provided by Sterling Order Management System Software.

Parent topic: Basic configurations