Legacy platform

Configuring return fulfillment process

IBM® Sterling™ Call Center enables you to configure fulfillment specific components such as pipelines, transactions,statuses, conditions and actions.

Fulfillment specific components: defining pipeline determination
Pipeline determination is used to set up conditions that affect which pipeline is used during the start of the business process workflow.
Fulfillment specific components: pipelines
You can view the reverse logistics pipeline details.
Fulfillment specific components: transactions
Every process type has a set of base transactions defined for it. A transaction is a logical unit of work that is necessary for performing activity within Sterling Order Management System Software.
Fulfillment specific components: statuses
Statuses are the actual states that a document moves through in the pipeline.
Fulfillment specific components: conditions
A condition matches document type attributes against decision points and routes the documents to different paths based on the specified attribute and value combinations.
Fulfillment specific components: actions
An action is a process or program that is triggered by an event. These processes and programs send user alert notifications and automatically resolve issues.

Parent topic: Basic configurations