Legacy platform

Configuring outbound logistics

IBM® Sterling™ Call Center enables you to define carrier, carrier services, types of routing guidelines, outbound constraints and shipment modes.

Defining carriers
You can define carriers that control logistics for your business. To define a carrier, you have to choose Carrier as the role for an organization and configure the carrier attributes.
Defining carrier services
When routing occurs, the shipment is matched against the routing guidelines. Based on the criteria specified, you select a carrier service to use.
Defining types of routing guidelines
Defining outbound constraints
Outbound constraints are used to describe conditions that control how shipping is done.
Defining shipment modes
You can define common codes used when indicating the ship mode.
Configuring outbound status modification groups
You can create, modify, and delete status modification groups for outbound shipments.

Parent topic: Basic configurations