Sterling Order Management System Software checklist
You can review the Sterling™ Order Management System Software checklist for specific setting recommendations.
| Recommendation | Section | Dev | Prod | Comments |
|---|---|---|---|---|
| Reference Data Cache | Performance feature - reference data caching | C | Reference Data Caching is critical for scalability for customers who have high transaction
volumes. Reference Data Caching is also critical for UI screen responsiveness. Starting in Yantra 5x 5.0 SP2, the reference data cache is enabled by default. For Development or non-production environments that are memory constrained, you
can selectively enable Reference Data Caching. For example, for responsive UI, you need to, at a
minimum, cache the |
|
| Search Catalog Index Memory Usage | R | C | Set JVM size to be sufficiently large to accommodate enabling an item index for use by IBM® Sterling Call Center application. You will need you to increase JVM heap settings. Also, Sterling Order Management System Softwareprovides out-of-the-box cache configuration values for catalog search index in the SearchIndexCache section of cacheoverride.xml. You can modify the values of these elements to suit your business needs. | |
| Agents and Messaging Configuration | Agent thread levels | C | For production, configure the optimum threading level, the assignment of agents to message queues or destinations, and the placement of message destinations on message servers. | |
| Statistics | Statistics | NA | R | Sterling Order Management System Software generates
statistics for internal product use as well as use by IBM personnel. These statistics can be used to monitor
throughput and to assist in performance diagnosis. We recommend leaving statistics generation on and regularly purging old statistics (e.g., greater than 3 weeks). Please be aware that the content and/or structure of the metrics can change without warning. |