Legacy platform

Define classification values

IBM® Sterling™ Call Center enables you to create, modify and delete a classification value.

Creating a classification value
You can create a classification value.
Modifying and adding items to a classification value
You can modify a classification value.
Defining common item attributes for a classification value
You can define common item attributes at the classification level. Items with this classification level inherit values for these attributes, unless the values for these attributes have been specified at the item level.
Deleting a classification value
You can delete a classification value.

Parent topic: Managing products and categories