Defining how unresolved alerts are handled based on time

You can configure unresolved alerts to be escalated to another queue, raise an action after a given amount of time passes, or both.

1. Open the Applications Manager and select the application that you want.
2. In the Queue Details window, choose the Unresolved Alerts tab.
3. Enter information in the applicable fields. Refer to the following table for field value descriptions.

   Table 1. Unresolved alerts tab.

   Unresolved alerts tab field value descriptions

   Field	Description
   Escalate Alert After (in hours)	Enter the maximum number of hours an alert can remain unresolved in this queue.
   Move Alert To Different Queue	Select the name of the queue where unresolved alerts should be moved, typically a higher priority queue.
   Raise Action	Select the action to be raised, if applicable.
   Re-Alert After (in hours)	Enter the number of elapsed hours before a re-alert is generated.