Defining how unassigned alerts are handled based on time

You can configure alerts that have not been assigned to a user to be escalated to another queue, raise an action after a given amount of time passes, or both.

About this task

To set up a time-based escalation for unassigned alerts:

1. Open the Applications Manager and select the application that you want.
2. In the Queue Details window, choose the Unassigned Alerts tab.
3. Enter information in the applicable fields. Refer to the following table for field value descriptions.

   Table 1. Unassigned alerts tab.

   Unassigned alerts tab field value descriptions

   Field	Description
   Escalate Alert After (in hours)	Enter the maximum number of hours after which an unassigned alert is moved to another queue.
   Move Alert To Different Queue	Select the name of the queue where unassigned alerts should be moved, typically a higher priority queue.
   Raise Action	Select the action to be raised, if applicable.
   Re-Alert After (in hours)	Enter the number of elapsed hours before a re-alert is generated.