End-user impact

Alerts are raised whenever a customer needs to be notified, regardless of whether an e-mail was sent to the customer or not. If an e-mail was sent, the alert description will state that the e-mail was sent.

In the event that the customer has not provided an e-mail address, the user must contact the customer, either by phone or mail, and inform them of the problem with the order. The user must not resolve the alert until the customer has responded to the notification with either acceptance or cancellation.