Customer management
Sterling Business Center
enables you to define details of Consumer Customers and Business Customers. As an administration you
can define details such as contacts, addresses, demographic information, and so on.
Intended audience
The topics in this guide are intended for an enterprise administrator, who has the knowledge and understanding of defining the details of Consumer Customers and Business Customers. However, a few customer management tasks may require specific skill sets. To get a comprehensive set of skill sets, it is recommended that you go through the topics before performing the tasks, and note the skills required for successful customer management.
Getting started
This topic contains information about getting started with Sterling™ Business Center to define details of consumer customers and business customers. As an administration you can define details such as contacts, addresses, demographic information, and so on.
Customer management
IBM® Sterling Call Center enables users to create consumer and business customers, view and manage consumer and business customers and other related activities.