Attribute Management
Managing an attribute value of an item attribute involves, assigning an Attribute Value
to an Item Attribute, overriding an Attribute Value of an Item Attribute, modifying the Attribute
Value of an Item Attribute, and assigning Multiple Attribute Values to an Item
Attribute.
Assigning an Attribute Value to an Item Attribute
IBM® Sterling Call Center enables you to assign an attribute value to an item attribute.
Override an attribute value of an item attribute
The value of an attribute can be overridden if the attribute value is not inherited from the category.
Modify the attribute value of an item attribute
You can modify the assigned values of an item attribute with the corresponding data types.
Assign multiple attribute values to an item attribute
For some attributes, you can assign multiple values. For example, because multiple port types, such as USB cable, exist you can assign multiple values to the port attribute.
Configure the Inventory for a Tagged item
IBM Sterling Call Center enables you to configure the inventory for a tagged item.
Managing attributes
Managing Attributes involves, defining the Attribute Domain Details, creating an Attribute Group, and localizing the Fields in Sterling Business Center .
Define the attribute domain details
An attribute domain is a set of attribute groups containing similar attribute types. For example, the item attribute domain contains attribute groups that are used for items.
Create an attribute group
An attribute group is used to group a set of attributes that share a common purpose. For example, you can define an attribute group called Entertainment, which contains entertainment-related attributes for different types of items.
Viewing attribute group details
Viewing Attribute Group Details involves, modifying an Attribute Group, localizing the Fields in Sterling Business Center , and deleting an Attribute Group.
Modify an attribute group
You can modify an attribute group to suit your needs as they change over time.
Delete an attribute group
You can delete an attribute group that is not assigned to any item or category if you no longer have a need for that attribute group.
Creating an Attribute
Attributes are characteristics or specifications that define the corresponding items.
Create an attribute
You can create many different types of attributes. For example, you can create derived or computed attribute.
Viewing attribute details
Viewing Attribute Details involves, modifying the Details of an Attribute, localizing the Fields in Sterling Business Center , and deleting an Attribute.
Modify the details of an attribute
You can modify the details of an attribute. However, if your attribute type is Computed Attribute , you cannot modify the attribute type.
Delete an attribute
You can delete an attribute that is not assigned to any item or category if you no longer have a need for that attribute.
Modify the sequence of attribute groups and attributes
You can modify the sequence of attribute groups and attributes in order to group them logically. The sequence of the attribute groups and attributes determines the sequence in which the attributes are displayed in Web channel application when a customer views the details of the corresponding item.
Define the properties of a text attribute
Defining the properties of a text attribute involves, assigning a List of Values to a Text Attribute, assigning a free- form Text Values to a Text Attribute, managing Allowed Value Assets for a Text Attribute, deleting a Value from a Text Attribute, and localizing the Fields in Sterling Business Center .
Create an extended text entity attribute and assign a list of values to the text entity attribute
You can create an extended entity attribute and assign a defined list of values, such as small, medium, and large, to the child node of an extensible object.
Create an extended free form text entity attribute
You can create an extended free form text entity attribute to the child node of an extensible object.
Delete a value from a text attribute
You can delete a value from a text attribute if you no longer want a specific value associated with that text attribute.
Managing allowed value assets for a text attribute
Managing an allowed value asset for a text attribute involves, adding Allowed Value Assets to a Text Attribute, modifying Allowed Value Assets for a Text Attribute, localizing the Fields in Sterling Business Center , and deleting Allowed Value Assets from a Text Attribute.
Add allowed value assets to a text attribute
Assets are electronic media objects that you associate with items, categories, attributes, and attribute values. Asset types can include images, video, audio, and text files. You can add an asset to an allowed value of a text attribute.
Modify allowed value assets for a text attribute
You can choose to modify the short description and description of an asset. You can also modify the location of the server, asset type, and the name of the file in which the asset is created.
Delete allowed value assets from a text attribute
You can delete an asset from an attribute if you do not want any of the electronic media objects to be associated with the attribute.
Define the properties of a boolean attribute
You can define the properties of a Boolean attribute to create the default value to True or False from the Attribute Management screen.
Define the properties of a number attribute
A number attribute can be a number, an integer, a decimal, and so on.
Create an extended integer entity attribute and assign all the numbers to the entity attribute
You can create an extended integer entity attribute and assign all the numbers to the entity attribute in the integer format, to the child node of an extensible object.
Assigning specific numbers to a number attribute
Create an extended integer entity attribute and assign specific numbers to the entity attribute
You can create an extended integer entity attribute and specify a range of allowed numbers, such as 60-180, or allow any number, or a range of incremental values to a number entity attribute.
View derived attributes
A derived attribute is an attribute whose value can be derived from the values of other attributes. You can derive values from only those attributes that have the number attribute format.
Managing ranges for a derived attribute
Managing ranges for the derived attribute involves, defining a Range for a Derived Attribute, modifying the Sequence of a Derived Attribute Value Range, deleting a Range from a Derived Attribute, and localizing the Fields in Sterling Business Center .
Define a range for a derived attribute
You can define a range for a derived attribute so that the system displays an item within the defined range when searching for the item.
Modify the sequence of a derived attribute value range
You can modify the sequence of derived attribute value ranges logically. The sequence of the derived attribute value ranges determines the sequence in which the ranges are displayed in Web channel application when a customer views the details of the corresponding item.
Delete a range from a derived attribute
You can delete a value from a derived attribute if you no longer want a specific value associated with that derived attribute.
Managing a postfix for an attribute
Managing a Postfix involves, adding a Postfix to an Attribute Value, modifying a Postfix for an Attribute Value, and, removing a Postfix from an Attribute Value.
Add a postfix to an attribute value
A postfix is an operator that is appended to the assigned value of an attribute. For example, the Screen Size attribute can have a value of 26 inches. The numeral 26 is the number attribute value, and inches is the postfix.
Modify a postfix for an attribute value
You can modify a postfix for an attribute value to suit your needs as they change over time.
Remove a postfix from an attribute value
You can remove a postfix from an attribute value if you no longer want a to associate a postfix with an attribute value.
Managing an asset for an attribute
Managing an asset for the attribute involves, adding an Asset to an Attribute, modifying an Asset for an Attribute, deleting an Asset from an Attribute, and localizing the Fields in Sterling Business Center .
Add an asset to an attribute
Assets are electronic media objects that you associate with items, categories, attributes, and attribute values. Asset types include images, video, audio, and text files.
Modify an asset for an attribute
You can choose to modify the short description and description of an asset. You can also modify the location of the server, asset type, and the name of the file in which the asset is created.
Delete an asset from an attribute
You can delete an asset from an attribute if you do not want any of the electronic media objects to be associated with the attribute.