Deleting a customer address

You can delete an existing address that the customer does not want to use.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Search for a customer. The Customer Details screen opens.
3. In the Related Tasks panel, click Manage Business or Manage Consumer as applicable. The Manage Business or Manage Consumer screen opens accordingly.
4. Click the Addresses tab.
   The existing addresses are shown.
5. Click Delete corresponding to the address that you want to delete and confirm the deletion. The address is deleted.
6. Click Confirm to save the changes to the customer. The Customer Details screen opens.