Checking the status of your environments

If any of your cloud environments become unstable because of a problem with one or more clusters in the environment, you receive a notification directly in the cloud portal. You can then check the status of all the clusters in each of the environments from the Operating Environment Management page. If necessary, you can try to stabilize the environment with issues by restarting it.

Before you begin

To view that status of your environments and to receive status notifications, you must have the Operator role.

About this task

The overall status of a process server environment is determined by the status of each of its cluster members. You automatically receive a notification in the cloud portal when a cluster in any environment isn't running normally. The environments and each of the clusters can have the following statuses:
Table 1. Statuses of servers and clusters
Status Description
Running The process server and all its clusters are running normally.
Partial Some clusters aren't running. Your environment is still operational, but you should check the status of the environments to determine which clusters are affected.
Stopped One or more clusters are stopped. Check to see which clusters aren't running.
Unknown The status of the environment cannot be determined, for example, because the node agent isn't running. Try restarting the server. If the status doesn't change after the server restart, contact IBM Support.

To receive notifications outside of the cloud portal, you can use the Cluster Status REST API to build a status checking application that can push notifications, for example, to Slack or to email.

Procedure

To check the status of the clusters in an environment, complete the following steps:

  1. Log in to your cloud instance.
  2. Click Admin > Operating Environment Management.
    The status icons on each of the environment tabs show which environments have issues.
  3. Check the status of the clusters in the environment with the issues by clicking the environment tab, and then Server Status and Recovery.
  4. Get further insights into the cluster issues by using the Log Retrieval option to download a log for the associated cluster.
    Depending on which cluster has issues, you might be able to resolve the problem by taking the following actions:
    Application cluster (AppCluster)
    If you determine that the problem might be caused by one or more process applications, you can use the Process Admin Console to investigate the problem further and take remedial action. For more information, see Process Admin Console. If the problem is with an enterprise application, such as a BPEL process, try using Business Process Choreographer Explorer to investigate and fix the issue. For more information, see Business Process Choreographer Explorer.
    Support cluster (SupCluster) or Messaging cluster (MECluster)
    The problem might be due to an infrastructure problem. Try restarting the server environment. If the problem persists after the restart, contact IBM Support.
    When all your server environments are running normally again, you'll receive the corresponding notification in the cloud portal.