Tasks
Tasks represent the smallest unit of work in your process.
To add a task to your diagram, hover over a flow line and click
the add button 
. Select Insert an Activity.
You can use different types of tasks depending on the type of work that is performed. To change the type of a task, right-click the task and select .
| Task Type | Icon | Description |
|---|---|---|
| Normal task |  |
Default task type. |
| User task |  |
A task performed by a process participant. |
| Service task |  |
A task performed by an automated service. |
| Decision task |  |
A step where a business rule or set of business rules is evaluated. |
| Robot task |
 |
A task performed by a robot that is implemented in IBM® Robotic Process Automation or in other robotic process automation tools. |