Troubleshooting the installation process

There are a few problems you might encounter when installing or removing IBM® Integration Designer.

About this task

The table provides a list of problems, descriptions and solutions.
Table 1. Possible problems with installation.
Issue Solution
Exceptions thrown during installation of IBM Integration Designer. The Installation Manager log files contain the following error:
java.io.Exception: CreateProcess:
  "C:\...\security.update.bat" error = 5

The error indicates file-access permission problems. This problem can be caused by anti-virus software interfering with the installation process.

 Ensure that you have sufficient permissions to install on this system and disable anti-virus software while you install IBM Integration Designer.
The test server does not appear in the Servers view.
  1. Verify the profile was created. The default profile directory is C:\IBM\IID\WORKFLOW\v18.0\profiles.
  2. Open a command prompt and navigate to the directory where IBM Integration Designer is installed. Enter the following command: wid.exe -clean.
  3. If the server still does not appear, create a new server following the instructions in Creating test environment servers.