Additional restrictions when transferring escalation work items

Even though a user may be logged on to the client application with a role that is authorized to transfer work items, there may be additional restrictions on which type of work item may be transferred and to whom.

The following table shows who can transfer roles from one user to another.

Table 1. Authorized roles for transferring escalation work items.
Caller’s principal role	Assignment reasons from
	Administrator	Escalation Receiver	Reader
Administrator	Anybody	Anybody	Anybody
TaskSystemAdministrator	Anybody	Anybody	Anybody