In-baskets widget

You use the In-baskets widget to enable users to view and work with work items.

IBM® Business Automation Workflow provides three types of in-baskets by default:

Role-based in-basket: Lists the work items that are assigned to a specific role. Case workers can double-click work items to open them. The information that is displayed for each work item in the in-basket depends on how the in-basket is configured.
Alternatively, you can configure the role-based in-basket to hide the work items. In this configuration, the case workers does not choose the next work item on which next to work. Instead, the case worker clicks the Open Next Item toolbar button to open the next work item in the queue.

Tip: If the case worker saves the work item without completing it, the work item is returned to the queue. To ensure that the same case worker can complete the work item, add the Move Item to Personal In-basket option to the Work Item Toolbar widget on the Work Details page.
Personal in-basket: Lists the work items that are assigned to a specific user. When you configure a role, you can specify whether a personal in-basket is associated with that role. If a personal in-basket is associated with a role, you can opt to use a common personal in-basket for all roles or a role-specific personal in-basket.
The personal in-basket also lists tasks or work items from the IBM Workflow Server that are already claimed by the current user or are available to be claimed. These are external tasks that were created and started in the IBM Business Automation Workflow 18.0.0.2 release. Earlier Business Automation Workflow activities that were started from an older Business Automation Workflow release will not be shown.
All Assigned Work in-basket: Lists all the assigned work items. When you configure a role, you specify whether this in-basket is displayed for that role. Typically, you configure this in-basket to be used by a supervisor who monitors that status of all work items.

Important: The property values that are in the in-basket are updated only when a case worker completes a work item. The values are not updated if a case worker merely saves changes to the work item.

In Case Builder, you can configure

One personal in-basket for a solution
One in-basket for each role in a solution

You can configure additional in-baskets for a role by using IBM FileNet® Process Designer.

You can edit the settings for the In-baskets widget to:

Customize the content that is displayed by specifying the role associated with the widget
Configure a menu or toolbar with custom actions

IBM Business Automation Workflow pages that include this widget by default

The In-baskets widget is included on the Work page.