History view for the Case Information widget

You can configure the Case Information widget to provide case workers with a history of events that occurred for the case. The History view displays a list of the events in chronological order with the most recent events first.

In the History view, a case worker can use preset filter views to easily find relevant case events. A case worker can also select whether detailed information or summary information is to be displayed for each case. The amount of information that is displayed depends upon the type of event. Limited information is displayed for events that are not supported by IBM® Business Automation Workflow.

For each event, the History view includes the type, title, description, time stamp, and user name.

Important: In IBM Business Automation Workflow, when selecting to view events from Earlier this week, Monday is considered the first day of the week. The History view uses Monday as the start day for a week even if the user locale specifies Sunday as the start day. You cannot change the start day to match the locale.

You can edit the settings for the Case Information widget to specify the number of events that can be displayed on a page in the History view.