Creating more than one in-basket in IBM FileNet Process Designer

IBM Business Automation Workflow supports roles with multiple in-baskets enabling different views in Case Client. You can define additional in-baskets and associate additional in-baskets to a role in IBM FileNet Process Designer.

About this task

For example, role A might want to see work from role B or the supervisor role might want to see the work items from all roles. Or, role A might want to see his work items in different views, for example, one view might show the status and another view might show the arrival date.

If you define role A for a solution called My Solution that has the solution prefix myso, Case Builder defines a queue name of myso_roleA. If you define role B for the same solution, Case Builder defines a queue named myso_roleB. In addition, Case Builder defines a default role-based queue in-basket for both roles. After defining these roles and completing the initial solution definition in Case Builder, you can create another in-basket in IBM FileNet Process Designer so that you enable another view for role B.

Procedure

To create a new in-basket in IBM FileNet Process Designer:

  1. On the Manage Solutions page click More actions > Open Process Designer from the solution that you want to edit.
  2. Go to View > In-baskets.
  3. In the In-baskets tab, select the queue from the drop down list, select myso_roleA, and then add or copy the in-basket.
  4. In the Queue for in-baskets section click the Add icon to create a new inbasket for queue myso_roleA.
    Optionally, you can select an existing in-basket and click the Copy icon. Then, edit the copied in-basket to remove, reorder, or add properties.
  5. In the Create Columns and Labels tab click the Add icon to add properties to display for this in-basket.
    You can also create filters for the in-basket.
  6. Associate role B with the new in-basket.
    1. Go to View > Roles.
    2. Select role B and click the Modify icon in the Select In-baskets and Members tab.
    3. Select the new in-basket and click OK.
    This results in role B having access to two different queues, myso_roleA and myso_roleB. Even though role B associates with the in-basket from role A queue, the primary queue for role B is still myso_RoleB. Therefore, if a step is added to the role B swimlane in the Step Designer, that step is assigned to myso_roleB queue.