Cases resource

The cases resource represents the cases that are defined in your case management system. You can use this resource to create a case.

The cases resource creates a case that is represented as a case folder in the folder hierarchy in the target object store for a deployed solution. A case is filed in the folder hierarchy under the cases folder for its case type. To prevent any one folder from being overloaded with too many objects, the cases resource places the new case folder in a subfolder. The subfolder path is based on the year, month, and day that the case was created along with a unique number assigned to the parent folder.