Case history resource

The case history resource represents the history for a specific case. You can use this resource to retrieve the entries that make up the case history. The case history shows information such as creation dates, comments, and such, about the case.

The case history that is maintained by IBM® Business Automation Workflow is based on the Content Platform Engine audit feature. The entries are stored as event objects in the Event table that is in the database for the object store. The case history entries are audit events that are configured so that they can be retrieved by using the GUID of the case folder. Therefore, not all audit entries correspond to a case history entry.

Tip: You can enable and configure auditing through the Content Platform Engine API or in the IBM Business Automation Workflow administration client. If the Content Platform Engine audit feature is not configured correctly, the information available in case histories might not be what you expect.