Translating your case management application

You can translate the user interface elements that make up your case management application. For example, your users can then open the case management application and view it in Chinese or French by setting their browser locale to Chinese or French, or by setting the application language to Chinese or French in the Change Language and Locale Settings window.

About this task

To translate your case management application to another language, you translate all of the components of the case management application, such as the pages. For example, you can translate the My Work and Cases page titles, as shown in the following illustration:
Figure 1. Default Pages
Illustration of the default pages. The search widget is displayed at the left of the page, the Case List widget in the middle, and the Case Information widget on the right.
The following interface elements of the case management application cannot be translated:
  • Predefined or user-created case folders, task instances, comments, solution name and description, and history entries
  • Integrated inbox

When you design and create a solution, you must decide what the solution locale is. The solution locale refers to the locale of display names, such as case properties, case types, activities, and other solution artifacts that you create with Case Builder. When you deploy the solution to a target environment for the first time, you must deploy the solution under the same locale to ensure that the display names are preserved.

If you use Case Builder to deploy the solution, change the browser locale.

If you use the Case administration client to deploy the solution, change the browser locale or change the application language value in the Change Language and Locale Settings window.

If you use the Case configuration tool to deploy the solution, change the JVM locale in which the Case configuration tool runs. Edit the configmgr.ini or configmgr_cl.ini file in the ICM_install_dir\configure folder and change the nl value to specify your language locale. The default value is en_US.