You can often find solutions to problems by searching IBM® knowledge
bases. Optimize your results by using available resources, support
tools, and search methods.
About this task
To search for solutions to your problems in IBM knowledge
bases, perform the following steps.
Procedure
- Search with IBM Support
Assistant.
IBM Support Assistant (ISA) is a
free software serviceability workbench that helps you resolve questions
and problems with IBM software products. The ISA tool
can search multiple knowledge bases simultaneously
To search multiple
Internet resources for your product, open the ISA and click
Search.
From this page, you can search a variety of resources including:
- IBM Software Support Documents
- IBM newsgroups and forums
- Google
- IBM
Documentation
Note: These free newsgroups and forums do
not offer any formal IBM product support. They are intended
for user-to-user communication. IBM will
not be actively participating in these discussions. However, IBM does
review these newsgroups periodically to maintain a free flow of accurate
information.
You may also want to browse the following
resources individually.
-
Search the IBM
Documentation.
IBM
Documentation provides extensive
documentation, which can be installed on your local machine or on a local intranet. IBM
Documentation can also be viewed on the IBM web site. You can use
the powerful search function to query conceptual and reference information and detailed instructions
for completing tasks.
- Search available technical resources.
In addition to
IBM
Documentation, the
following technical resources are available to help you answer questions and resolve problems:
-
IBM Business Automation Workflow technotes
-
IBM Business Automation Workflow Authorized Program Analysis Reports
(APARs)
-
IBM Business Automation Workflow support web site
-
Redbooks®
Domain
- IBM Education
Assistant
-
IBM Business Automation Workflow forums and newsgroups
What to do next
Tip: The following resources describe how
to optimize your search results:
This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15