Assigning a primary queue to more than one role

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This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15
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When you define a role, Case Builder defines the CB_PrimaryQueue attribute for the role with value of <solution prefix>_<normalized version of role name>. You can assign the same primary queue to more than one role by setting the same CB_PrimaryQueue attribute on each role in IBM® FileNet® Process Designer so that those roles share the queue.

About this task

The CB_PrimaryQueue attribute for a role is automatically defined when you create a role for a solution in Case Builder. Renaming the role does not affect the queue name that was created when the role was first created in Case Builder.

Step Designer displays role swimlanes, but the steps that are defined in each role swimlane are assigned to a primary queue of a role. By defining the same primary queue to more than one role, you are enabling multiple roles to use the same work queue. In other words, all steps that are defined in a role swimlane where the primary queue is being shared can be processed by any role that has that same CB_PrimaryQueue attribute value.

Procedure

To assign the same primary queue to more than one role:

  1. In Case Builder create two roles, for example, Role 1 and Role 2.
  2. After you create a case type, open the Activity page and click Activity > New Activity to create a new activity for the solution.
  3. Save and close the solution.
  4. In a stand-alone IBM FileNet Process Designer, open the solution for editing the Content Cortex activity workflow.
  5. Select the case type.
  6. Assign the primary queue attribute for Role 1 to Role 2.
    1. Click Views > Roles.
    2. Select Role 1 and open the Custom Attributes tab to view the value set for the CB_PrimaryQueue attribute.
    3. Select Role 2, open the Custom Attributes tab, update the value for the CB_PrimaryQueue attribute to the value that is set for Role 1.
    Role 2 now has the same primary queue as Role 1.
  7. Go to File > Solution, and then save and close the solution in IBM FileNet Process Designer.
  8. In Case Builder, open the solution, or ensure that the solution is in edit mode.
  9. In the Activity page of Case Builder click the Edit steps icon for the new activity to open the Step Designer so that you can design the activity process map.
    Only one of the roles is an option as a role swimlane, but all steps that are assigned to that swimlane are available to view by both Role 1 and Role 2 in the Case Client.