Prerequisites to Case event emitter installation

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This topic is shared by BAW, CP4BA. Last updated on 2025-03-13 12:15
Before you can configure the Case event emitter, make sure you download and install IBM® Business Automation Insights and (if applicable) its interim fixes, configure auditing, and set up your WebSphere® Application Server instance.

Before you begin

Install IBM Business Automation Insights by completing the steps in Installing a stand-alone Business Automation Insights deployment External link opens a new window or tab. Alternatively, if you are running Cloud Pak for Business Automation, follow the installation instructions starting with Installing Business Automation Insights External link opens a new window or tab.

About this task

Then, configure your working environment as follows.

Procedure

  1. Download and install IBM Business Automation Workflow 18.0.0.1 or later.
  2. Make sure that you use the latest versions of the emitter and script.
  3. Configure auditing.
    1. IBM Case Manager comes with default auditing. To make sure that this default auditing is not disabled, check that the Target Object store is configured for auditing and that the default audit definitions are not disabled.
    2. If you want additional case or activity properties as part of the events emitted, add those properties to the audited events by including them in the audit configuration of the Case solution. For an example of the procedure, see step 5.
  4. Set up WebSphere Application Server.
    • The WebSphere Application Server instance where the emitter is deployed needs Java™ runtime environment (JRE) 1.8 or later.
    • You can deploy the emitter to the same WebSphere Application Server instance that hosts Case Manager or a to a separate instance. The requirement is that the box on which the emitter runs be able to communicate with the Content Engine server URI. To enable proper communication, you might need to configure the jaas context. For more information, see Troubleshooting the Case event emitter.
  5. Optional: If you want additional case properties as part of the events emitted, add those properties to the audited events by including them in the audit configuration of the Case solution.
    This procedure takes the Credit Card Dispute Management case as an example.
    1. Navigate to your IBM Case Manager administration client.
    2. Click your Design Object Store. Click Solutions. Click Credit Card Dispute Management to select the row.
    3. Click Actions > Manage > Audit Configuration. Select Create an audit configuration.
    4. Specify a name for your Audit manifest and click Next. Click Add. Enter Case as the object type and CaseST as the object name.
    5. Select the properties to be audited. Click OK and then click Next. Click Apply audit configuration and then click Apply.

What to do next

You can now prepare the Case event emitter application for deployment. Select one of the following options: