Programming case solutions

Edit online
Draft comment:
This topic is shared by BAW, CP4BA. Last updated on 2025-03-13 12:15
Draft comment:
This topic was viewed 7 times since its publication
Draft comment:
This page is shared in BAW, CP4BA.
Use built-in functions to customize your case solutions so that your users get the experience and capabilities they require.

For situations where solution requirements go beyond what is provided out of the box, use application programming interfaces (APIs) and extension points that allow the custom code to be blended with standard features in ways that seamlessly extend the solutions that you create.

These APIs and extension points can be grouped in the following key areas. Refer to the subtopics in each section for more details.

Server

Case APIs
Use Java APIs to create custom case management applications, for example, applications that create cases, gather information about solutions, and start manual activities. See Developing case management applications with Java API
Process APIs
Use process APIs for programming various workflow components, applications, and services. See Programming.
Content Cortex APIs
Use Content Cortex APIs to develop Content Cortex client applications and exploit extension points and customization options that are provided by Content Cortex products. See the Developing Content Cortex applications External link opens a new window or tab.

User interface

Case client-side human services
Modernize your case client applications by creating case pages in a more flexible and dynamic way. Client-side human services offer you the functions and flexibility to design your case pages according to your business requirements. See Creating new case layouts using human services
Client-side human services for cases and process tasks
Model your client-side human services by using coaches and views, and use them to create different types of user interfaces for processes and case solutions, from task completion, services, dashboard, to process and case instance UIs. See Creating user interfaces.
Classic case pages, widgets, and scripting
Use JavaScript APIs to customize your case management client applications, create cases, gather information about solutions, and start manual activities. See Developing case management applications with JavaScript API.