Queue permissions

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This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15

Queue permissions determine what actions a user can take on a queue. Typically, case workers need both Query and Process permissions on the role Queue.

For each role in a solution, one work queue is created. In addition to work queues, there is an Inbox queue which holds work items assigned to users. Case Client users see in-baskets that represent a view into the queue. In-baskets do not need an additional security setting, as only the queues behind the in-baskets are configured for security.

Queues permit the following access rights:

Table 1. Queue access rights
Permission	Access rights
Query	View work items. If no user or group is assigned, any user can view items in the queue.
Process	Lock, modify, save, and complete work items. If no user or group is assigned, any user can process items in the queue. Process permission applies to the queue in which the work item is locked, rather than to the destination queue. The destination queue is the queue to which the work item is dispatched upon completion of the step. The destination queue is under system control, not user control.

In addition to case workers, any user who must assign or reassign work must also be given Query and Process rights.

The Inbox queue does not usually need extra security because all users access the queue, but the system will filter and return only the work items for the current user automatically. You can also limit access to the Inbox queue to only case workers who process work items for the solution.