Activity view for the Case Information widget

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This topic is shared by BAW, CP4BA. Last updated on 2025-03-13 12:15
You can configure the Case Information widget to provide case workers with a list of the activities that are defined for the case.

The Activity view shows the activities that you defined for the case type. The activities are grouped according to whether they are required, optional, or disabled.

In addition to viewing the activities, case workers can:
  • Add activities to the case.
  • Perform actions based on the activity state as shown in the following table:
    Icon State Available user actions
    Waiting icon
    		 Waiting For an optional activity that was disabled by the user, the user can enable the activity again.
    Disabled waiting icon
    		 Disabled Waiting For a required activity that was disabled by the user, the user can enable the activity again.
    Ready icon
    		 Ready The user can start or disable the activity.
    Disabled ready icon
    		 Disable Ready The user can enable or start the activity.
    Disabled system
    		 Disabled System None.
    Working icon
    		 Working None.
    Complete icon
    		 Complete None.
    Failed icon
    		 Failed None.
    Canceled icon
    		 Canceled None.

    In rare circumstances, the activity state can be invalid and an error message is displayed for the activity. The case worker must contact the system administer for assistance.